Shipping Policy

At LUNÉVA, we aim to deliver your skincare essentials safely and quickly.

Order Processing

• Orders are processed within 24–48 hours after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timeline

• Metro cities: 3–5 business days
• Other cities/towns: 5–8 business days
• Remote locations: 7–10 business days

Delivery timelines may vary depending on courier availability.

Shipping Charges

• Free shipping on prepaid orders above ₹999
• Standard shipping charges may apply on lower-value orders
• Cash on Delivery charges (if applicable) may be added during checkout

Order Tracking

Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp.

We work with trusted logistics partners such as Shiprocket and delivery partners associated with them.

Delays

Unexpected delays may occur due to:

• Weather conditions
• Public holidays
• High order volumes
• Courier partner issues

LUNÉVA is not liable for delays caused by third-party courier services.

Incorrect Address

Please ensure your shipping details are accurate.

LUNÉVA will not be responsible for orders delivered to incorrect addresses entered by customers.

Damaged Package

If your package arrives damaged:

• Take clear photos/videos immediately
• Contact us within 24 hours of delivery

Email: info@luneva.co.in

Contact Us

For shipping-related queries:

LUNÉVA
info@luneva.co.in
+91 9136797849